Privacy Policy

At UrbanFixy, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform. We are committed to protecting your data and being transparent about our practices.

We collect various types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, WhatsApp number, and address.
• Professional Information: Business name, services offered, experience, portfolio images, and certifications.
• Account Information: Username, password, account preferences, and profile settings.
• Usage Data: Pages visited, searches performed, clicks, and interactions on our platform.
• Location Data: City, state, PIN code, and approximate location (with your consent).
• Device Information: IP address, browser type, operating system, and device type.

We collect this information when you register an account, create a profile, use our services, or contact us.

We use the information we collect to:

• Provide and maintain our marketplace platform.
• Connect customers with professionals based on their needs.
• Verify professional profiles to ensure trust and safety.
• Process payments for professional registrations and featured listings.
• Send important notifications about your account, updates, and promotions.
• Improve and optimize our platform and user experience.
• Respond to inquiries and provide customer support.
• Prevent fraud and ensure security of our platform.

We do not sell or rent your personal information. We may share your information in the following circumstances:

• With Professionals: When you contact a professional, we share your name, phone number, WhatsApp number, and email so they can respond to your inquiry.
• With Service Providers: We use trusted third-party services for payment processing (Razorpay), email delivery (SMTP), and analytics to operate our platform.
• For Legal Compliance: If required by law, we may disclose information to comply with legal obligations or protect our rights.
• With Your Consent: We may share information with your explicit consent.

We use cookies and similar tracking technologies to enhance your experience on UrbanFixy:

• Essential Cookies: Required for the platform to function properly (e.g., login session).
• Analytics Cookies: Help us understand how users interact with our platform.
• Preference Cookies: Remember your settings and preferences.

You can control cookie settings in your browser. However, disabling cookies may affect your experience on our platform.

We implement robust security measures to protect your personal information:

• Encryption: All data is transmitted via HTTPS/SSL encryption.
• Prepared Statements: Protects against SQL injection attacks.
• Password Hashing: Passwords are securely hashed and never stored in plain text.
• Access Control: Strict access controls limit who can view user data.
• Secure Payment Gateway: Payments are processed through Razorpay, a PCI-DSS compliant payment gateway.
• Regular Audits: We conduct regular security audits and updates.

While we take all reasonable steps to protect your data, no transmission over the internet is 100% secure. We cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your account and personal data.
• Restriction: Restrict processing of your data in certain circumstances.
• Portability: Request your data in a portable format.
• Withdraw Consent: Withdraw your consent at any time.

To exercise any of these rights, please contact us at support@urbanfixy.in. We will respond to your request within 30 days.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Active Accounts: Data is retained while your account is active.
• Deleted Accounts: Data may be retained for up to 30 days after account deletion, then securely disposed.
• Legal Compliance: Some data may be retained to comply with legal obligations.

UrbanFixy may contain links to third-party websites, services, or tools (e.g., Razorpay, WhatsApp, Google Maps). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

UrbanFixy is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

UrbanFixy operates in India. Your personal information may be stored and processed in India, where we operate. By using our platform, you consent to the transfer of your data to India.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on this page.
• Updating the "Last Updated" date at the top of this page.
• Notifying you via email (for significant changes).

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: support@urbanfixy.in
• Address: Prayagraj, UP, India